Pursuant to policies and procedures established by the state ombudsman, each community ombudsman shall:

(1) Learn about the general conditions affecting service recipients and work for the best interest of these service recipients;

(2) Receive, investigate, and attempt to resolve complaints made by or on behalf of service recipients;

(3) Collect data about the number and types of complaints handled; and

(4) Report regularly to the state ombudsman about the data collected and the activities of the community ombudsmen.